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PRIVACY POLICY

Background

Kuutch Ltd and kuutch.com understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who uses our services or visits this website www.kuutch.com and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using the site immediately.

Information About Us


Our company and site is owned and operated by Kuutch Ltd. 


Registered Address: 20-22 Wenlock Road, London, N1 7GU

Email address: hello@kuutch.com
Telephone number: +44 07968 344662
Postal Address: as above
Nature of Work: Workplace Wellbeing, Coaching/Workshops/Therapies/Meditation

What Does This Policy Cover?


This Privacy Policy applies only to your use of our services and website. Our website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What is Personal Data?


Personal data is defined by the UK General Data Protection Regulation (UK GDPR) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

Under UK GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 12.

  • The right to access the personal data we hold about you. Part 11 will tell you how to do this.

  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.

  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.

  • The right to restrict (i.e. prevent) the processing of your personal data.

  • The right to object to us using your personal data for a particular purpose or purposes.

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  • Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

What Data Do You Collect?


Depending upon your use of our site and the nature of your enquiry, we may collect some or all of the following personal and non-personal data:

 

  • Name, Date of birth, Gender, Address, Email address and Telephone Number

  • Profession, business activities

  • Payment information and financial details

  • Personal information about your background, education, family, lifestyle, physical and mental health, interests and social circumstances

  • Religious or other beliefs of a similar nature

  • Offences and Alleged Offences

  • Goals

  • IP address

  • Web browser type and version

  • Operating system

  • A list of URLs starting with a referring site, your activity on our site, and the site you exit to

How Do You Use My Personal Data?


Under UK GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Personalising, tailoring, promoting and supplying our products and services to you. Your personal details are required in order for us to provide our services as a personal coach/workshop facilitator/ consultant or complementary practitioner

  • Appointment reminders

  • Maintaining our own accounts and records

  • Communicating with you. This may include responding to contact me messages, emails or calls from you.

  • Supplying you with information by email and post that you have opted-in to you may unsubscribe or opt-out at any time by emailing us at hello@kuutch.com

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With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam and neither will we sell your details to a third party. We will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications Regulation, and you will always have the opportunity to opt-out.

How Long Will You Keep My Personal Data?


We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for a period of three years.

How and Where Do You Store or Transfer My Personal Data?


We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • Any personal details kept electronically e.g. on a computer, will be kept within a password-secured area. 

  • Paper-based data will be secured in a locked cabinet

  • When any personal data is disposed of, it will be erased in a secure way e.g. secure shredding/burning of any paper-based data or deletion within a password-protected environment on a computer.

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Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes, subject to two important exceptions.

  • In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. The data may also occasionally be shared anonymously with external agencies, only where appropriate or to enable Kuutch Ltd to carry out work to the best of its capability. This may include, for instance, within coaching, meditation or supervision groups for professional development and quality assurance purposes, or on kuutch.com websites and promotional materials for marketing purposes. The data may be shared, if required, by law and for duty of care reasons, to endeavour to keep the individual and/or the public safe.

  • We may sometimes contract with third parties to supply products and services on our behalf. These will only include contracting, payment processing, email/message/video conference services, scheduling and delivery. In some cases, those third parties may require access to some of your personal data that we hold but will not any include any consultation/coaching/workshop or therapy content that will always remain confidential. Third-party providers include, Paypal, Anna, Royal Mail, Wix, Zoom, Teams, Dubsado, Trello, Microsoft and Facebook, please see their privacy policies for further details.

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Can I Withhold Information?


You may access our site without providing any personal data at all. However, to use all features and functions available on our site you may be required to submit or allow for the collection of certain data.

How Can I Access My Personal Data?


If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12. 


There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.


We will respond to your subject access request within 28 days and, in any case, not more than] one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of any progress.

How Do We Contact You?

 

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:-


Contact: Samantha Tremlin
Email address: hello@kuutch.com
Telephone number: +44 7968 354662

 

You can also complain to the ICO if you are unhappy with how we have used your data. 

 

The ICO’s address is :
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow, Cheshire
SK9 5AF
Helpline Number: 0303 123 1113 | ICO website: https://www.ico.org.uk

Changes to this Privacy Policy


We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.


Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.